Training is such an essential part of hiring and managing your employees. You cannot just throw someone into the deep end and leave them to sink or swim! Since you’ve hired them to help you, it’s only fair that you give them the tools and information they need in order to do so. For this part of the process, there is the G.R.E.A.S.E. essentials to training:
GUIDE — Provide manuals or how-to guides where possible. These are important because they can be easily developed and are also useful for your own reference. Use videos instead of documents as they can capture every step.
REVIEW — Set a regular time to review the results and see how you can help them do their job better. Are they doing it in the most efficient manner? What can be improved on?
ENCOURAGE — It’s difficult for a staff to remain motivated if you keep stressing how much you hate the job you are delegating to them, or are very negative when they make a mistake. Be encouraging and try to gently steer them in the right direction.
ADAPT — Check if any of the duties need to be tweaked. Pay attention to each employee’s strengths and weaknesses so you can better allocate duties to them. Sometimes it is simply a poor match of duties and switching it around may help. Listen to the feedback they give and if they are really struggling with a certain duty, consider the possibility of allocating that to someone else and giving them a new task.
SUPPORT — Recognise that there will be an adjustment period and your new hires won’t be able to do everything immediately. More importantly, provide them with all the tools they need to succeed. Make sure the tools are available and that they know they can come to you for help if needed.
EMPOWER — This means giving them the power to make certain decisions instead of having you micro-manage every aspect. If everybody has to ask your permission for every little thing they do, they will never feel confident enough to take initiative and take charge of their duties.
It may seem “easier” to just do things yourself rather than spend the time teaching your employees your way of doing things, but this is not true. The time you invest in training your employees will increase their net productivity and raise their ability to help share your operational responsibilities and free you up for the high level work that you need to be doing to take the business further.
Don’t forget, also, the value of trust and loyalty. Happy employees are productive employees. People tend to respond to us the way we treat them, so we should always treat them the way we want to be treated. I will be forever grateful for the people who helped me discover, learn and grow the skills I have today.